Terms and Conditions

Before proceeding with your tour booking, please look at all of our tours, things to do, and activities, select accordingly, and then continue with the booking procedure.
We would like to clarify the situation that the person who makes an online or phone call reservation must meet the following requirements:

• They should be a minimum of 18 years old in order to achieve a successful booking.
• The person who makes the booking must carefully read and understand and accept all of our policies needed to guarantee that everything is accepted and immediately commence your booking standard procedures.

Deposit Payment

To take steps to ensure that you are trying to confirm a booking with us, a deposit of 15% of the total cost of the tour must be submitted for approval to us, as we shall specify precisely.
Once the payment is made, we will soon begin your booking standard procedures depending on your desired tour dates. This will help ensure that you are a responsible individual actively aiming for a trip to Morocco.

Important Info Required

We need specific information from you in order to complete all of your reservations, considering the following points:

• Your entire names (First + Last Names) as they appear on your passports.
• Your nationalities.
• The Passport Numbers.
• Your flight records for arrival and departure include “Number – Date – Time – Airline.”
• In case you have children please provide a birth date for each child.

Online Payment

Credit/Debit cards, but not American Express, can be used to make the appropriate payment. You can also transfer us the deemed necessary amount via our bank account or PayPal, and you might just simply select the most convenient and comfortable payment choice for you.

Balance Payment

It’s important to receive a Balance Payment upon your arrival to Morocco by credit card or in cash.

Responsibility

Our company is an travel agency for the customers regarding the mode of transport and will not assume any liability for injury, loss, damage, accidents or delay in their property due to the following causes.

• Weather
• Acts of God
• Force Majeure
• Wars
• Civil disturbances
• Labor disputes
• Riots
• Thefts
• Mechanical breakdowns
• Quarantines
• Delays
• Cancellations
• Act of Government
• We do not bear any responsibility for additional expenses.

Special Requests

We try to satisfy our customers if they place any special requests at the time of booking. But it is not a part of the contract, and the company will not guarantee it. We are not liable to inform the customer if we cannot confer to their requests. The company will not accept any bookings based on the fulfillment of the recommendations.

Children’s Policy

Policy 1: For tours and hotels

• Free for Children under two years
• 25% of total tour cost for a child under six years
• 50% of total tour cost for an adult for a child under 12 years
• Children above 12 years have the exact charges as an adult. You might need extra supplements for your child on flights.

Policy 2: For excursions and sightseeing

• Free for children under six years
• 50% of the charge for a child under 12 years
• Total cost for children of 12 years or above

Secure Your Payment

To assure security for the payment you make, you should inform Go Explore Morocco Tours about your requests right from the first time you contact us. We will thoroughly discuss and finalize all the details and arrangements that concern your tour and send the completed itinerary to you for final confirmation.
After confirming all of the elements in the agreement, you will be requested to pay the deposit according to the deal earlier through wire transfer or your credit card.

Amendments to be made by clients

While booking your tour, you will find it very easy and flexible to book the tour you select. You may need to make some necessary changes to the initial itinerary to fit your requests more. We will discuss every option we have in detail with you to arrange the best tour you deserve.
You can leave it on us and let our operation department know about all the requirements you have. If you would like to add or wish to remove anything, the operation department will inform you if it is a good choice from your side. Our team will check the availability, the rates and offer the best possible tour you can ever imagine.

Our cancellation policies

If tourists want to cancel their booking with our agency, we request them to inform us as early as possible since we are dealing with many clients. When the client has decided to cancel their booking with us, we ask for a detailed email from their side to us mentioning the reason for the cancellation of their booking.
Go Explore Morocco tours offer their customers flexible cancellation policies if the government issues a travel warning from their country to their destination. In such cases, we refund the tour amount in travel credit and vouchers you can use in your future journeys within the next 12 months. We have adapted our cancellation policies for your convenience.

Cancellation Fees:

• Cancelling 30 days or more before your trip starts, you get a Full Refund with No Cancelation Fees.
• Cancelling 29 to 15 days before your trip starts, you get a 90% Refund and we charge 10% Cancelation Fees.
• Cancelling 14 to 7 days before your trip starts, you get a 75% Refund and we charge 25% Cancelation Fees.
• Cancelling 7 to 1 day before your trip starts, you get a 60% Refund and we charge 40% Cancelation Fees.
• Cancelling and No Show on arrival, you get a 25% Refund and we charge 75% Cancelation Fees.

Refunds

All the refunds will be sent to the bank account used for payments. In case of any issues or emergencies, or problems in the refund process, we wish you to cooperate with us and contact us immediately so we can look into the matter and settle everything as soon as possible. We apologize for any delays in advance, during peak seasons or work hours, and any other inconveniences that might be caused to you. We have always been trying to do our best to handle every client. We hope to earn your trust in us for us to make the trip worthwhile.

Tipping

Customers are not obliged to tip the staff for their services, but they can express their satisfaction with tips as they see fit.

Complaints

Go Explore Morocco Tours will efficiently solve any complaints you have while you are at the destination swiftly. Kindly contact our customer care manager while on the tour Mr. Lahcen Jahil Mobile +212659073496 if the problem persists. You can write to our CEO Mr. Lahcen Jahil directly and he will solve any problem smoothly which will definitely satisfy your needs info@goexploremorocco.com.

General terms

1. Our country of domicile is Morocco.
2. Any disputes regarding this website will be governed by Morocco laws.
3. Minors under 18 years cannot register as a user on this website.
4. Customers must have a copy of transaction records.
5. We accept online payments through MasterCard and Visa, credit, and debit cards.
6. If you make a payment, our payment provider will receive all your details.

Acceptance of Agreement

Client booking with our travel tour company indicates that they have read and accepted all terms and have agreed to abide by them.Wishing you a wonderful holiday in Morocco