Before proceeding with your tour booking, please look at all of our tours, things to do, and activities, select accordingly, and then continue with the booking procedure.
We would like to clarify the situation that the person who makes an online or phone call reservation must meet the following requirements:
To take steps to ensure that you are trying to confirm a booking with us, a deposit of 15% of the total cost of the tour must be submitted for approval to us, as we shall specify precisely.
Once the payment is made, we will soon begin your booking standard procedures depending on your desired tour dates. This will help ensure that you are a responsible individual actively aiming for a trip to Morocco.
We need specific information from you in order to complete all of your reservations, considering the following points:
Credit/Debit cards, but not American Express, can be used to make the appropriate payment. You can also transfer us the deemed necessary amount via our bank account or PayPal, and you might just simply select the most convenient and comfortable payment choice for you.
It’s important to receive a Balance Payment upon your arrival to Morocco by credit card or in cash.
Our company is an travel agency for the customers regarding the mode of transport and will not assume any liability for injury, loss, damage, accidents or delay in their property due to the following causes.
We try to satisfy our customers if they place any special requests at the time of booking. But it is not a part of the contract, and the company will not guarantee it. We are not liable to inform the customer if we cannot confer to their requests. The company will not accept any bookings based on the fulfillment of the recommendations.
Policy 1: For tours and hotels
Policy 2: For excursions and sightseeing
To assure security for the payment you make, you should inform Go Explore Morocco Tours about your requests right from the first time you contact us. We will thoroughly discuss and finalize all the details and arrangements that concern your tour and send the completed itinerary to you for final confirmation.
After confirming all of the elements in the agreement, you will be requested to pay the deposit according to the deal earlier through wire transfer or your credit card.
While booking your tour, you will find it very easy and flexible to book the tour you select. You may need to make some necessary changes to the initial itinerary to fit your requests more. We will discuss every option we have in detail with you to arrange the best tour you deserve.
You can leave it on us and let our operation department know about all the requirements you have. If you would like to add or wish to remove anything, the operation department will inform you if it is a good choice from your side. Our team will check the availability, the rates and offer the best possible tour you can ever imagine.
If tourists want to cancel their booking with our agency, we request them to inform us as early as possible since we are dealing with many clients. When the client has decided to cancel their booking with us, we ask for a detailed email from their side to us mentioning the reason for the cancellation of their booking.
Go Explore Morocco tours offer their customers flexible cancellation policies if the government issues a travel warning from their country to their destination. In such cases, we refund the tour amount in travel credit and vouchers you can use in your future journeys within the next 12 months. We have adapted our cancellation policies for your convenience.
All the refunds will be sent to the bank account used for payments. In case of any issues or emergencies, or problems in the refund process, we wish you to cooperate with us and contact us immediately so we can look into the matter and settle everything as soon as possible. We apologize for any delays in advance, during peak seasons or work hours, and any other inconveniences that might be caused to you. We have always been trying to do our best to handle every client. We hope to earn your trust in us for us to make the trip worthwhile.
Customers are not obliged to tip the staff for their services, but they can express their satisfaction with tips as they see fit.
Go Explore Morocco Tours will efficiently solve any complaints you have while you are at the destination swiftly. Kindly contact our customer care manager while on the tour Mr. Lahcen Jahil Mobile +212659073496 if the problem persists. You can write to our CEO Mr. Lahcen Jahil directly and he will solve any problem smoothly which will definitely satisfy your needs firstname.lastname@example.org.
Client booking with our travel tour company indicates that they have read and accepted all terms and have agreed to abide by them.Wishing you a wonderful holiday in Morocco